Website Terms of Use

Booking Resort Co., Ltd. (hereinafter referred to as the “Company”) establishes the following Terms of Use for its online reservation system to ensure that customers can properly use the online reservation service operated by the Company (hereinafter referred to as the “Service”).

Article 1 Scope of Application

These Terms apply to the Company and users of the Service as defined in Article 2 (hereinafter referred to as “Users”).

Article 2 The Service

The Service means accepting applications, via the Internet and by the method designated by the Company, for reservations at facilities provided by the Company.

Article 3 Conditions of Use

When using the Service, Users must comply with the terms and conditions established by the relevant facility and these Terms. When making a reservation through the Service, Users must register their name, address, phone number, email address, and other required information. The services available through the Service are subject to certain limitations, and Users agree not to request services beyond those limitations or reductions in the applicable fees.

Article 4 Formation of the Service Agreement

A reservation made through the Service is completed when a reservation number is displayed in the browser or when an email confirming the finalized reservation details is issued. At that time, a service agreement shall be deemed to have been formed between the facility and the User.

Article 5 Cancellation of Reservations

Notwithstanding the preceding Article, if the Company determines that a User has violated these Terms, or if the Company determines that the User has engaged in conduct falling under any of the prohibited acts set forth in Article 6, the Company may cancel the reservation without prior notice.

Article 6 Prohibited Acts

Users must not engage in any of the following conduct when using the Service, making inquiries to the Company, or reserving a facility.
1. The following acts toward the Company, facility operators, or Company employees (including staff of contractors; the same shall apply below) (customer harassment):
a. Abusive language, threats, intimidating conduct, or insulting remarks
b. Demands for monetary compensation, waiver of penalties, or excessive preferential treatment without legal basis
c. Excessive repetition of the same inquiries or complaints, or interference with business operations through prolonged calls, communications, or similar conduct
d. Persistent demands for disciplinary action against individual employees (including dismissal, pay cuts, forced kneeling apologies, etc.)
e. Conduct that infringes an employee’s privacy, including unauthorized photography or recording of their name, appearance, voice, etc.; posting or disseminating such material on social media or elsewhere; or threatening to do so
f. Any other nuisance or harassment that the Company considers inappropriate under generally accepted social standards

2. When using the Service, Users must not engage in any of the following acts:
a. Making false or improper applications when placing a reservation
b. Making a reservation application on behalf of another person without that person’s consent
c. Reservation applications or membership registrations by organized crime groups, members of organized crime groups, related organizations or persons, or other antisocial forces
d. Unreasonably interfering with the operation of the Service, causing disadvantage to the Company, or engaging in conduct that may result in such disadvantage
e. Infringing the rights of, causing damage to, or engaging in conduct that may cause damage to other Users or third parties
f. Using the Service for commercial purposes such as resale or paid brokerage
g. Any conduct that violates public order, involves prostitution, breaches applicable laws or regulations, or may potentially constitute any of the foregoing violations.
h. In addition to the preceding items, any other conduct that the Company deems inappropriate

Article 7 Cancellation and Changes to Reservations

To cancel or change a reservation, Users must contact the relevant facility through this system or by telephone. If a User cancels all or part of a reservation, the User must pay a penalty (cancellation fee) in accordance with the policy established by the facility.

Article 8 User Information

The Company will not disclose to any personal information or usage history of Users obtained in the course of providing the Service, except in the following cases:
a. When disclosure is requested by a public authority with proper legal authority
b. When the individual concerned has given consent
c. When an unavoidable situation requiring an emergency response arises

The Company may use information regarding registered Users for the purpose of researching usage trends of the Service. In such cases, the Company will not disclose Users’ personal information or usage history to third parties in a manner that identifies any company, organization, or individual.
In addition to the above, the Company will appropriately handle Users’ personal information in accordance with the privacy policy established by the Company.
Privacy Policy

Article 9 Payment

The fees for reservations concluded through the Service will be notified to Users by the reservation confirmation email issued by the Company. Usage fees must be paid by the User made the reservation at the facility, using the payment method designated by the facility, at the time of settlement. If any additional charges arise in connection with the use of the facility other than the fees stated at the time of reservation confirmation, such charges must be paid at the relevant facility.

Article 10 Suspension of the Service

The Company may temporarily suspend the Service without prior notice in any of the following cases:
a. To perform server maintenance, inspections, repairs, improvements, or similar work
b. When a failure occurs in systems or equipment necessary to provide the Service
c. When it is necessary to temporarily shut down the system for computer program modifications, version upgrades, or similar reasons
d. When a failure in the Internet network results in an inability to communicate
e. When any other unavoidable circumstances arise

Article 11 Disclaimer

If a User causes inconvenience or damage to another person through use of the Service, the matter shall be resolved at the responsibility of the parties concerned, and the Company shall bear no liability whatsoever. The Company shall also bear no liability whatsoever for any inconvenience or damage arising from a User being unable to use the Service due to any of the circumstances described in Article 10, communication conditions, or similar causes.

Article 12 Measures in the Event of Violation of These Terms

1. If the Company determines that a User has violated any item of Article 6, the Company may take any of the following measures without prior notice or demand:
(1) Suspend or terminate responses to the User by telephone, email, or other means
(2) Cancel or terminate reservations that have already been concluded
(Such termination shall be treated as termination for reasons attributable to the User, and the User shall pay an amount equivalent to the prescribed cancellation fee as a penalty.)
(3) Suspend the User’s eligibility to use the Service or forcibly terminate the User’s membership
(4) Refuse the User’s future use of the Service and facilities operated by or affiliated with the Company
2. If the User’s violation causes damage to the Company or any third party (including costs incurred in handling the matter and attorneys’ fees), the User shall be liable to compensate for all such damages.
3. If the Company takes any measure set forth in Paragraph 1 against a User, the User shall make no claim whatsoever against the Company for any damage arising from such measure.

Article 13 Amendments to These Terms

The Company may amend these Terms as necessary without prior notice to Users. If a User uses the Service after these Terms have been amended, the Company will deem the User to have agreed to the amended Terms.

Article 14 Consultation

If any issue arises in connection with the use of the Service regarding a matter not provided for in these Terms, the parties shall discuss the matter in good faith and seek to resolve it.

Article 15 Agreed Jurisdiction

If a dispute arising from the use of the Service cannot be resolved through discussions between the parties, it shall be resolved in accordance with the laws of Japan before the court having jurisdiction over the location of the Company.

As of October 1, 2026

Onsen

Mt Fuji

Free
Wi-Fi

Shuttle
Bus

English
OK

Onsen

Mt Fuji

FreeWi-Fi

ShuttleBus

EnglishOK

Website Terms of Use

Free
Wi-Fi

Shuttle
Bus

English
OK